Common Questions

We are here to help!

We want you to be 100% satisfied with our products. If for any reason you are not satisfied with your purchase, please email us: hello@shopmytiara.com so we can assist you. Only one refund per customer and you must request the refund within 30 days of your purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shopmytiara.com.

You can always get support by emailing us at hello@shopmytiara.com If you prefer to call, you can reach us at 1-866-26-TIARA (1-866-268-4272)

We always look forward to assisting you.

Any questions, updates or requests related to your order can be sent to hello@shopmytiara.com

If you are looking for collabs, partnerships, press opportunities or wholesale information, please send us an email at hello@shopmytiara.com

Yes, you can! TIARA Shower Cap is perfect for hair masks and deep conditioning treatments. Simply use the cap inside out, and don't forget to wash and dry completely when you're done.

Yes! We designed the Shower Cap to be as durable and as reusable as possible. Simply toss in the washing machine and tumble dry for best results.

The TIARA is 33% bigger than the traditional shower cap, ensuring thick, curly and long hair fit inside.

That's right. As a commitment to the planet we live in, the TIARA Shower Cap is made from recycled materials.

There is an elastic at the back of the cap to secure the fit – without leaving visible marks on the skin! The Shower Cap's terry cloth band fits snug against the skin and holds its shape after several uses – a much softer design. Goodbye pinching and ugly creases!

Thank you for your support! We are launching exciting products for hair care very, very soon. Follow us on socia media and sign up for our email newsletter to stay in-the-know!

The Shower Cap was designed in Canada, manufactured in China.

Yes. TIARA ships products worldwide! Please note, international shipping prices include duties and taxes.

We accept Visa, MasterCard, American Express and PayPal.

Our website reflects prices in USD but you can change the currency by selecting the drop-down menu at the top of the product page.

The Night Cap is design to protect your hair from the effects of friction throughout the night! It's truly a game-changer and a must-have for those seeking silky-smooth hair when they wake.

Of course! A lot of women use their Night Cap when they're just hanging out at home – the possibilities are endless, and it's completely up to you!

We recommend you hand-wash and hang-dry your Night Cap.

The Night Cap was designed in Canada, manufactured in China.

We just rebranded! The Shower Cap packaging may have a different look but the product hasn’t changed. If you have any concerns, please contact our support team.

Still have questions?

Email: hello@shopmytiara.com
Call:  1-866-26-TIARA(84272)